Vashon iT Solutions - Taking care of business 206.463.1927 © Vashon iT Solutions 2014
| SERVICE HOURS & RATES | Shop & Remote | Onsite | Overtime (1.5x) | Night / Wkend (2x) |
|---|---|---|---|---|
| PC Hourly Rate Levels | $75.00 | $95.00 | $112.50 | $150.00 |
| SERVER Hourly Rate Levels | $100.00 | $125.00 | $150.00 | $200.00 |
| Hours of Operation | 9:00a - 5:00p | 9:00a - 5:00p | 7:00a - 9:00p | 24 x 7 |
| ADDITIONAL SERVICE FEES | Rate | |||
| Prioity Service | $25.00 | |||
| Immediate Service | $50.00 | |||
| Pickups & Deliveries | $25.00 | |||
Example: Small Business Plan w/1 level discount: PC Onsite rate of $95 would be discounted to the next lower rate of $75, the PC Shop & Remote rate.
Example: Comprehensive Plan w/2 levels discount: SERVER Onsite rate of $125 would be discounted to the second lower rate of $75, the PC Shop & Remote rate.
Example: Comprehensive Plan w/2 levels discount: SERVER Nights / Weekends rate of $200 would be discounted to the second lower rate of $125, the SERVER Onsite rate.
| PLAN SAVINGS | Agent Only | Pro Oversight | Small Business | Comprehensive | Total Care |
|---|---|---|---|---|---|
| Hourly Rate Discount | - | - | 1 Level | 2 Levels | FREE |
| Hourly Rate Savings | - | - | $25.00* | $75.00* | FREE |
| Service Fee Savings | - | $25.00* | $25.00* | $50.00* | FREE |
| Anti-Virus | - | - | Yes | FREE | FREE |
| Web Protection | - | - | Yes | FREE | FREE |
| Cloud Backup | - | - | - | FREE | FREE |
| Agent Licensing | - | - | Yes | FREE | FREE |
| Agent Install/Config | - | Yes** | FREE | FREE | FREE |
| Monitoring | - | - | FREE | FREE | FREE |
| Billing Cycle | Quarterly | Quarterly | Monthly | Monthly | Monthly |
* Typical potential rate savings with rates/fees discounts
** Free install/config w/1yr commitment
| MONITORING | No Plan | Agent Only | Pro Oversight | Small Business | Comprehensive | Total Care |
|---|---|---|---|---|---|---|
| Software Agent License (ea) | ||||||
| PC License | $5.00 | $7.50 | $2.50 | $2.00 | FREE | FREE |
| SERVER License | $25.00 | $60.00 | $20.00 | $15.00 | FREE | FREE |
| Install/Configure | $25.00 | $15.00 | FREE* | FREE | FREE | FREE |
| PC Monitoring (ea) | ||||||
| Included Minutes | - | - | 5 | 5 | 5 | 5 |
| Price | - | - | $6.25 | FREE | FREE | FREE |
| SERVER Monitoring (ea) | ||||||
| Included Minutes | - | - | 15 | 15 | 15 | 15 |
| Price | - | - | $23.75 | FREE | FREE | FREE |
| BUDGETED SERVICES | No Plan | Agent Only | Pro Oversight | Small Business | Comprehensive | Total Care |
| PC Included Minutes | - | - | - | 15 | 30 | 60 |
| PC Price | - | - | - | $18.75 | $37.50 | $75.00 |
| SERVER Included Minutes | - | - | - | 30 | 60 | 180 |
| SERVER Price | - | - | - | $37.50 | $75.00 | $200.00 |
| DISCOUNTED SERVICES | No Plan | Agent Only | Pro Oversight | Small Business | Comprehensive | Total Care |
| Hourly Rate | ||||||
| PC Shop/Remote Rate | $75.00 | $75.00 | $75.00 | $75.00 | $75.00 | FREE |
| PC Onsite Rate | $95.00 | $95.00 | $95.00 | $75.00 | $75.00 | FREE |
| SERVER Shop/Remote Rate | $100.00 | $100.00 | $100.00 | $75.00 | $75.00 | FREE |
| SERVER Onsite Rate | $125.00 | $125.00 | $125.00 | $100.00 | $75.00 | FREE |
| Overtime Discount Rates | No Plan | Agent Only | Pro Oversight | Small Business | Comprehensive | Total Care |
| PC Extended Hours - 1.5x | $112.50 | $112.50 | $112.50 | $75.00 | $75.00 | FREE |
| PC Nights/Weekends - 2x | $150.00 | $150.00 | $150.00 | $112.50 | $75.00 | FREE |
| SERVER Extended Hours - 1.5x | $150.00 | $150.00 | $150.00 | $100.00 | $75.00 | FREE |
| SERVER Nights/Weekends - 2x | $200.00 | $200.00 | $200.00 | $150.00 | $100.00 | FREE |
| Service Fee Discounts | No Plan | Agent Only | Pro Oversight | Small Business | Comprehensive | Total Care |
| Prioritized Service Fee | $25.00 | $25.00 | FREE | FREE | FREE | FREE |
| Immediate Service Fee | $50.00 | $50.00 | $50.00 | $25.00 | FREE | FREE |
| Pickups & Deliveries | $25.00 | $25.00 | $25.00 | $25.00 | FREE | FREE |
| ADD-ON PRODUCTS | No Plan | Agent Only | Pro Oversight | Small Business | Comprehensive | Total Care |
| Managed Anti-Virus | $2.00 | $2.00 | $2.00 | $1.00 | FREE | FREE |
| Web Protection | $1.50 | $1.50 | $1.50 | $1.00 | FREE | FREE |
| Business Class Cloud Backup | $2.50 | $2.50 | $2.50 | $2.50 | FREE | FREE |
* Professional Plan - Install/configure monitoring agent FREE w/1 year commitment
Vashon iT Solutions - Taking care of business 206.463.1927 © Vashon iT Solutions 2014